Customer Care
At Yvon Building Supply, we always put our customer’s needs first. That’s how we’ve maintained our position as one of Ontario’s premier choices for construction supplies. Our customer care is focused on providing personalized service by our team of friendly, knowledgeable professionals who ensure you find the service and products you need.
Whether you require contractors building supplies or are a homeowner starting a DIY project, our goal is to exceed your expectations with a team of customer service representatives ready to share their expertise.
Yvon’s customer care specialists are always ready to answer all your questions about our products, services and vendors, ensuring you can easily find the construction supplies that meet your unique needs.
We understand that no two projects are alike and so we stay prepared to find solutions for unexpected situations. Whether you require specialty orders not included in our regular inventory, have a difficult site that requires special equipment for delivery, or have a last-minute request for a previously placed order, our sole job is to help.
Services Offered by Our Customer Care Team
Yvon Building Supply has worked hard to create a customer care team that offers exceptional customer experiences at our building supply centres.
Our services are far-reaching, and our customer care team is always ready to accommodate your requests, answer your questions, and meet your every need for complete customer satisfaction.
Product Inquiries
Through our network of vendors, we’ve created an exhaustive inventory that can be easily expanded to meet your unique needs. As a result, our team is ready to answer your questions with intimate knowledge of the brands we carry and quick access to our state-of-the-art inventory system.
We can also source specialty items and materials from trusted sources and deliver them immediately to your door.
Order Assistance
We make it easy to make changes or deliver on your special requests, whether for in-store or online construction supplies. Our customer care representatives are flexible and willing to accommodate your needs to the best of our abilities. As a result, we can track your orders, confirm order status, and pivot to make changes as required.
Delivery Coordination
Our delivery services are based on the understanding that construction and renovation projects are time-sensitive, and any delay can create trouble for our customers. As a result, we’ve put together a large fleet of vehicles with dependable drivers to ensure all in-stock supplies arrive safely and free of damage by 7 am the next business day.
We also have hydraulic equipment to safely offload large items and accommodate hard-to-reach sites such as rooftops, high-rise apartment buildings/condos, and high elevations.
Issue Resolution
Although we take every precaution to avoid issues, we are ready to assist when things don’t go as planned. Whether your goods are damaged, delivery is delayed, you are dissatisfied with a product you’ve ordered, or a problem arises, our team is focused on accommodating your needs and resolving issues on the spot whenever possible.
Yvon Building Supply’s top priority is to ensure customer satisfaction is guaranteed.
Technical Support
Yvon Building Supply has helped thousands of homeowners complete their DIY projects with knowledgeable representatives ready to provide guidance. We don’t just help you find the right materials but also show you how to use them.
We help you learn new skills to complete your projects, create livable spaces and maintain your home to protect your investment.
What Makes Our Customer Service Different
At Yvon Building Supply, our strength is in our people and the knowledge they bring to every customer. We are known for our extensive selection of building material supplies, yet our customers come back time and again because they know our customer care team offers superior service that goes above and beyond, even when dealing with the simplest requests.
Personalized Service
We pride ourselves in offering personalized service focused on your individual needs. You will find tailored solutions that ensure you have the right materials, sufficient quantities, timely delivery, and outstanding customer support.
Our customer care team provides consistent, dependable support for your inquiries with easy solutions to resolve your building material and construction supply issues.
Quick Response Times
We understand that even the slightest delays can cost you money. That’s why our customer care team provides quick response times, ensuring you have the help you need with your orders as well as answers regarding construction materials.
Customer Feedback
Yvon values customer feedback and uses it to improve our services. Nothing is more important than what our customers have to say, providing a clear understanding of how we can continuously improve our ability to meet your needs.
We invite you to share your views and stories about your experiences related to the supply and delivery of construction materials.
Experience Superior Building Material Supply Customer Service
Although our inventory easily competes with building supply “big box” stores, our philosophy sets us apart. We put customers first with a focus on sharing information, offering solutions and sourcing specialty products to meet your unique needs.
Everything we do is focused on exceptional customer experiences and timely delivery of high-quality materials at affordable prices. Reach out to our team here or browse our extensive selection of online building supplies.